Quality Manager

May 27, 2021 - 3:34 pm, in

Phoenix Converting

Objective of Position/ Job Summary:

The Quality Control Manager is responsible for managing the department with emphasis on coordinating and maintaining the floor support functions and monitoring effectiveness of QC personnel.

Essential Functions:

  • Ensures timely, efficient and accurate inspections and test protocols.
  • Works with department managers in Production, Customer Service and Product Development to determine priority needs.
  • Coordinates efficient start up approval checks and other inspections.
  • Manages personnel including performance, time off requests, and payroll functions.
  • Provides staffing and training suggestions.
  • Leads daily department meetings and provides expectations and communicates priority needs.
  • Serves as a resource on product knowledge
  • Oversees rework and sorting functions.
  • Work closely with Quality Assurance Manager to reduce quality claims, rework hours, and reduce overall defect rate.
  • Identifies areas for improvement and implements procedures to reduce rework.
  • Oversees Hold and Release areas to ensure timely release and disposition.
  • Manages the Non Conformance Report (NCR) process including investigations, disposition and documentation.
  • Documents and evaluates customer complaints, including root case and corrective action.
  • Participates in daily production meetings and daily shift turnover meetings.
  • Works with the training department to develop training and personal development plans.


Secondary Functions:

  • Participates in the internal auditing process.
  • Back up to Quality Assurance Manager, as needed.
  • Work with other departments to focus on continuous improvements.
  • May meet with customers as needed or upon request.


Competency or Position Requirements:

  • Self-motivated, able to work independently and in team setting, problem solver, and critical thinker.
  • Computer skills required with knowledge of software packages (i.e. Microsoft Office Word, Excel, and Outlook).
  • Ability to work in a fast-paced, team environment.
  • Communicate effectively through verbal and written materials.
  • Effectively present information in one-on-one and small group situations.
  • This position requires the ability to add, subtract, multiply and divide in common units of measure, using whole numbers, common fractions and decimals. The ability to compute rate, ratio and calculate percentages is required.
  • Ability to collect data with the ability to format, analyze and prepare reports.
  • Organizational and communication skills that foster teamwork are necessary.
  • Ability to manage time and prioritize responsibilities.
  • Displays leadership, responsibility and good judgment.


Lead Responsibilities:

Quality Inspectors and Quality General Labor.


Desired Minimum Qualifications:

  • 5 years of experience in Quality control in a manufacturing setting
  • 5 years of leadership experience including managing others
  • Minimum of Associates degree in a related field is required.
  • High Diploma or equivalent is required


Physical Factors/Work Environment:

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, talk and hear. The employee is required to sit, use hands and fingers, handle and feel objects/tools and balance. Specific vision abilities required by this job include close vision, distance vision and the ability to focus.